Build customers for life, with the Engagement OS

The modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support.

Adquirir intercom
Connection with customers

The Challenge

Your website is a store open to the world at all times. Even if you don't complete the sale within it, people visit your website to learn about your products, your services, your history and your experience in the segments you operate.

Still most sites are like stores with no attendants. Visitors, customers or potential customers, come in, walk around and leave with no one to interact with them at that moment. A big waste of opportunity.

Intercom

So, what if you were able to serve all visitors individually, at the moment they are “inside your site”?.
Well, this is Intercom's proposal. Created in California in 2011 by four designers and engineers, Eoghan McCabe, Des Traynor, Ciaran Lee and David Barrett.

Intercom is classified by market experts as a “live chat”, but it is much more than that. It is a conversational relationship platform that promotes new customer engagement, and maintains the relationship with your customer base while they are visiting your store, oops, your website.

service to all visitors

Service Funnel

Send messages to your customers dynamically.

  • Proactive Support
  • Self-Serve Support
  • Human Support
proactive support

Proactive Support

  • To serve customers who have little contact with their products and are in the initial process of searching for more information.

Self-Serve Support

This is where software robots (bots) come in, which will handle the most common and recurring demands in an automated way without the intervention of a human attendant.

Self-Serve Support
Human Support

Human Support

With a good part of the services made in the upper layers, here come the professional attendants who will have the entire history of that customer in the palm of their hand for an assertive and effective conversation.

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Intercom and Siena Company have created multiple platform acquisition models to suit everyone.

You can simply purchase the product and implement it with your in-house team, right up to outsourcing customer service to Siena Company.Make your website an active environment, where each visitor has the opportunity to chat with you in an immediate and personalized way. Contact Siena Company today to receive a quote.

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